|
Customer Support
Services Help
Customers from Home |
|
Accolade Support is a company that hires people to
act as customer support for businesses that do not have the
resources or budget to hire their own customer support services
staff, and right now, Accolade is hiring PC Desktop Support
Agents.
This position is home-based and involves taking inbound
calls from customers who need help with a product or
service. Sometimes these customers are not happy
because they are frustrated, so Accolade stresses that
patience and a true desire to help people, as well as an
attention to detail, are necessary for this job.
The skill sets required for this job include:
Technical skills - the ability to
provide desktop troubleshooting, resolve Internet
connectivity issues, and support software applications
(with training).
Sales skills - the ability to sell products and
services to a wide variety of markets to inbound callers.
Customer service skills - working with callers
who may be annoyed or upset that something hasn't gone as
expected. A key component of this is assuring the customer
that you will help them, calming them down, and resolving the
situation for them when possible.
You must have, or be able to obtain, the following
to qualify for a customer support position:
1. A U.S. based home telephone number. (No cell
phones or VOIP phones)
2. A corded telephone set with a headset. (No cordless phones)
3. A PC with Windows XP or Vista
4. Your PC wired to a cable modem, DSL modem, or broadband
connection. (No wireless connections)
5. A quiet environment where you can take calls without being
disrupted or callers hearing any noise or sounds in the background
These are contract jobs and pay $10 to $12 per
hour. Applicants must be legally able to work in the U.S.
and submit to a background check. To apply, go to http://www.accoladesupport.com/techjob.html
The Work at Home Gazette Copyright © 2008-2011. All rights reserved. Privacy
Policy Contact
Us
|
